Posted: 14 Jul, 2014
The job requires a high level of customer interaction, meaning sales assistants should have good customer facing and communication skills.
A sales assistants job description, including their routine daily duties:
Greeting customers who enter the shop.
Be involved in stock control and management.
Assisting shoppers to find the goods and products they are looking for.
Being responsible for processing cash and card payments.
Stocking shelves with merchandise.
Answering queries from customers.
Reporting discrepancies and problems to the supervisor.
Giving advice and guidance on product selection to customers.
Balancing cash registers with receipts.
Responsible dealing with customer complaints.
Attaching price tags to merchandise on the shop floor.
Responsible for security within the store and being on the look out for shoplifters and fraudulent credit cards etc.
Receiving and storing the delivery of large amounts of stock
Keeping up to date with special promotions and putting up displays.
The personal skills that are required for the job:
Having a friendly and engaging personality.
Comfortable working with members of the public.
Should have a confident manner.
Must be helpful and polite.
Assistants should be physically fit as they will be on their feet for most of the day and may be required to lift large amounts of stock.
You should have a comprehensive understanding of your area of sales i.e. retail, Fast Moving Consumer Goods, sports equipment etc.
Able to work as part of a sales team.
Knowledge of inventory techniques.
Should be of a smart appearance and articulate.